Privacy Policy

Rustico studio operates this store and website, including all related information, content, functionality, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Rustico studio is powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs our collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified, such that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on your interaction with the Services, where you live, and to the extent permitted or required by applicable law:

• Contact information including your name, address, billing address, shipping address, telephone number and email address.
• Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including items you view, put in your cart, add to your wish list or purchase, return, exchange or cancel and your past transactions.
• Communications with us , including information you include in communications with us, for example, when submitting a customer support request.
• Device information, including information about your device, browser or network connection, IP address, and other unique identifiers.
• Usage Information, including information regarding your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you , including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the services you use, we may use personal information for the following purposes:

• Provide, personalize, and improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for deliveries, facilitate returns and exchanges, allow you to post reviews, and provide you with a personalized shopping experience, such as by recommending products related to your purchases. This may involve using your personal information to better personalize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, including to send you marketing, advertising, and promotional communications via email, SMS, or postal mail, and to present you with online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart, and your other activities on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, secure your payments and purchases, detect, investigate, or take action regarding possible fraudulent, illegal, harmful, or malicious activities, protect public safety, and secure our Services. If you choose to use the Services and create an account, you are responsible for maintaining the security of your credentials. We strongly recommend that you do not share your username, password, or other credentials with anyone.
• Communicating with you. We use your personal information to provide you with customer service, be responsive, deliver efficient services, and maintain our business relationship.
• Legal Purposes. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to manage personalized advertising with third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your information to provide you with targeted advertising and marketing communications based on your online activity across different merchants and websites. You can exercise your right to opt out of these uses here .
• When you direct us, ask us for, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our group of companies.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than your country of residence, to provide and improve the Services. In addition, to protect, develop, and improve our business, we use certain advanced features of Shopify that incorporate data and information obtained from your interactions with our Store, other merchants, and Shopify. To provide you with these advanced features, Shopify may use personal information collected from your interactions with our Store, other merchants, and Shopify. In this case, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and your rights, you can review the Shopify Consumer Privacy Policy . Depending on where you live, you may be able to exercise certain rights regarding your personal information here Link to Shopify Privacy Portal .

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, please review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information presented there. Information you provide in public or semi-public locations, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without restriction as to its use by us or any third party. The inclusion of these links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, unless otherwise stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request deletion. As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as defined under applicable law) of personal information from persons under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or foolproof, and we cannot guarantee perfect security. Furthermore, the information you transmit to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, including whether we need the information to administer your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and only apply in certain circumstances. In some cases, we may refuse your request, in accordance with the law.

• Right of access/to know. You have the right to request access to the personal information we hold about you.
• Right to erasure. You have the right to request that we erase the personal information we hold about you.
• Right to rectification. You have the right to request the rectification of inaccurate personal information we hold about you.
• Right to portability. You have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information, or to opt out of its processing for “targeted advertising,” as defined by applicable privacy laws. You can exercise your right to opt out of these uses here . Please note that if you visit our website with the Global Privacy Control opt-out signal enabled, depending on your location, we will automatically treat this request as an opt-out request for the device and browser you are using to view the website. If we can successfully associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Aside from Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.
• Managing communication preferences. We may send you promotional emails. You can unsubscribe at any time by using the unsubscribe option in our emails. If you unsubscribe, we may still send you non-promotional emails, including emails about your account or orders.

You can exercise these rights where indicated in the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and your rights, including those related to data processed by Shopify, visit https://privacy.shopify.com/fr.

We will not discriminate against you for exercising these rights. We may verify your identity before processing your requests, in accordance with applicable law. In accordance with applicable law, you may designate an agent to make requests on your behalf to exercise your rights. Before accepting such a request, we will require that agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request as quickly as possible, in accordance with applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may be able to appeal our decision by contacting us using the details below, or you may be able to lodge a complaint with your local data protection authority. For the EEA, you can find the list of data protection supervisory authorities here .

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the UK, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the UK competent authority, where applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide a notice in accordance with applicable law.